Who we are
At Empire Galaxy Ltd, our commitment to your satisfaction extends to every aspect of your shopping experience. Our meticulously crafted Return Policy is designed to provide you with the utmost confidence and convenience when engaging with our online platform.
Complimentary Shipping on Orders £100 GBP and Above:
We take pleasure in extending complimentary shipping for orders totaling £100 GBP or more. This offering is a testament to our appreciation for your continued patronage. Enjoy the privilege of free shipping as a manifestation of our dedication to delivering unparalleled service.
Returns Within a 15-Day Window:
Recognizing the unforeseen circumstances that may prompt a return, we have established a generous 15-day return window. This timeframe allows you the flexibility to initiate returns within 15 days of receiving your order. Whether your decision is influenced by a change of preference or the identification of an issue with the product, our objective is to streamline the return process for your convenience.
Effortless Return Process:
To initiate a return, please adhere to the following straightforward steps:
- Access Your Account:
- Log into your account on our website.
- Navigate to the “Order History” section.
- Select the Relevant Order:
- Identify the order containing the item(s) slated for return.
- Opt for the “Return Items” feature.
- Complete the Return Form:
- Populate the return form, specifying the rationale behind the return.
- Submit the form to generate your personalized return label.
- Secure Packaging and Dispatch:
- Safely pack the item in its original packaging.
- Affix the supplied return label to the package
- Order Cancellation and Amendment Policies:
- Transparency is paramount in our customer relations. On our website, customers have the right to cancel or amend an order before it has been dispatched. We have a user-friendly order management system that allows customers to modify or cancel their orders easily through their account dashboard.
- Responsibility for Costs of Goods Return:
- We are committed to ensuring a hassle-free return process for our customers. As a standard practice, we acknowledge and comply with the legal obligation to cover all return costs, regardless of the reason for the return.
- Our Returns Policy, clearly outlined on our website, guides customers through the return process, including how to generate return labels and initiate returns through their account.
- Our customer support team is readily available to assist customers in tracking orders, providing updates, and addressing any concerns related to delivery disruptions.
- Once an order has been dispatched, customers can refer to our comprehensive Returns Policy for guidance on initiating returns or exchanges.
- Liability for Supplementary Costs due to Delayed/Lost/Misrouted Orders:
We understand the importance of addressing any issues related to delayed, lost, or misrouted orders promptly. In the rare event that such situations occur, we take full responsibility for any supplementary costs incurred by the customer.
Our customer support team is readily available to assist customers in tracking orders, providing updates, and addressing any concerns related to delivery disruptions.
Responsibility for Costs of Goods Return:
We are committed to ensuring a hassle-free return process for our customers. As a standard practice, we acknowledge and comply with the legal obligation to cover all return costs, regardless of the reason for the return.
Our Returns Policy, clearly outlined on our website, guides customers through the return process, including how to generate return labels and initiate returns through their account.
